Terms of service
Terms and Conditions
I. Data about Chaos who owns the website and operates the online store
The online store hosted by the www.chaosparfums.com website (hereinafter referred to as the Website) is owned by the company CHAOS PERFUMES S.R.L., with registered office in Oradea, 29B Gheorghe Doja Street, registered with the Trade Register Office attached to Bihor County Court under no. J5/792/2023, tax identification number 47860435, phone no. +40259.890.555, e-mail: contact@chaosparfums.com hereinafter referred to as Chaos.
The Online Store is operated in accordance with these terms and conditions, which contain in detail the terms and conditions of operation that are supplemented by the applicable legal regulations.
II. Definitions
Chaos: is the trade name of CHAOS PERFUMES S.R.L.
Seller: Chaos.
Visitor: any natural person over the age of 18 or legal entity who browses the online website of the store, regardless of whether or not he/she creates an account and is not considered a Buyer for the purposes of these terms and conditions.
Buyer: natural person over 18 years of age, or, as the case may be, legal person who places an Order, thus becoming part of the sale-purchase contract concluded in electronic form that has as object products purchased from the store's online website.
User: includes both the persons who have the status of visitor and that of Buyer.
Account: If the User wishes, he/she can register on the Chaos website using an account, which will contain the Users' personal data: surname, forename, valid e-mail address, telephone number, home and/or residence address, bank account, account password. When creating the Account, the User expresses his/her Consent for the processing of his/her personal data, in accordance with the terms and conditions herein and in accordance with the Privacy Policy available on the website here https://chaosparfums.com/policies/privacy-policy
Order form: represents an electronic document that includes mandatory and/or optional fields to be filled in by the User in order to place the online order. The personal data indicated in the order form may coincide with those indicated in the Account, with the possibility for the Buyer to choose a different delivery address from the home or residence address.
Order: represents the firm and irrevocable intention of the Buyer to purchase the selected products.
Contract / Sale – Purchase Contract in electronic format: represents the contract concluded at distance between Chaos and the Buyer, having as object the products selected in the Order and subsequently confirmed in any way by Chaos for the availability of the products and for the price applicable thereto indicated on the Website, which shall be paid by the Buyer as specified in the Terms and Conditions.
Buyer Data: means any personal data, such as surname, forename, address, telephone number, e-mail address, bank account, etc., that Chaos processes at the time of registering the buyer account and filling in the order form for the purchase. This data will be used for the issuance of tax documents, respectively, if the buyer gives his/her consent, for the transmission of a newsletter about Chaos products, promotions, etc. This data will be stored by Chaos in accordance with the Privacy Policy available on the website and Chaos' Internal Regulation on the Processing of Personal Data.
Consent: represents the manifestation of the User's will, voluntarily expressed, in the sense of accepting all the terms and conditions of this document, including with regard to the processing of his/her data. In order to express this consent, the User ticks the Accept Terms and Conditions window to show that he/she has understood the Terms and Conditions of using the Website, respectively the content of the sale-purchase contract and that he/she appropriates this information and provisions, respectively Accept the Processing of Personal Data to show that he/she agrees to the collection and use of his/her personal data under the terms of the Privacy Policy existing on this Website.
Transaction: the collection or refund of an amount resulting from the sale of a Good and/or Service by Chaos, to the Buyer, by using the services of the card processor agreed by the Seller, regardless of the delivery method.
Newsletter: represents a means of information, periodically transmitted by Chaos by electronic means (e-mail, etc.), regarding the Products and/or Chaos promotions/campaigns of a certain period to the User, insofar as the User chooses this service expressly, without containing any commitment of Chaos towards the same.
III. General provisions
1.This document defines in detail the terms and conditions under which the Buyer can purchase products through the Website. Chaos reserves the right to unilaterally amend and update the terms and conditions of these regulations, even in the absence of Buyer's agreement or prior notice.
2. Browsing this Website and using the services of the online store implies the Consent given by the User. The consent is considered expressed when the User ticks the Accept Terms and Conditions window. By expressing the Consent, the User declares that he/she has read this document in its entirety, that he/she has fully understood and agrees with the meaning and content of the terms and conditions of this document.
3. By accepting the Terms and Conditions, the User acknowledges the conditions for the processing of personal data according to the Privacy Policy, which is an integral part of this set of Terms and Conditions.
4. At the same time, by placing an order through the online store www.chaosparfums.com you agree that it implies a direct obligation to pay the company the value of the ordered products, as well as any shipping fees.
5. If you do not agree with the provisions of this set of Terms and Conditions or, as the case may be, the updated provisions of the Terms and Conditions, please stop using the Chaos online store. You can also submit a request to deactivate your account and user status at contact@chaosparfums.com
6. The deletion of the Account and the deactivation of the User status as a result of a request from the User will not affect the rights and obligations arising between the parties (i.e. User and Chaos) until the date of termination of the User status, including in the context of orders / purchases of products placed by a User / Buyer through the website.
7. By visiting the terms and conditions page you can always read the latest version of these provisions.
8. The contact section will include the contact details of the Chaos representative whom the User will be able to contact to the extent that he/she has any doubts, requests, questions in relation to the terms and conditions of this document.
IV. General information regarding the products, images and promotions.
Newsletter and promotional campaigns
1. The promotions/offers presented on the Website are valid within the limit of the available stock. Promotions are valid for limited periods of time, usually mentioned. If a period of time is not mentioned, they are valid within the limits of the available stocks established for the promotional campaign.
2. When the User creates an Online Account, he/she has the right to express his/her consent to receive commercial communications (newsletters and/or alerts) from Chaos consisting of information regarding product/service offers, invitations to participate in campaigns sent by electronic mail (e-mail).
3. The option regarding the consent issued by the User can be modified at any time, in the manner described in the Privacy Policy and by making a request in this regard in response to any communication received.
The Company reserves the right to select Users who have previously expressly consented to receive newsletters and/or alerts, as well as the right to remove any User from its database, in the event that it has reasonable grounds to do so, in relation to the abusive conduct or requests of the respective User. The Company may also cease to send newsletters and other communications to some of its members, to the extent that it decides to restrict its marketing activities.
4. The User may unsubscribe from receiving the newsletter at any time by using the specially designated link within any newsletter received.
V. Content. Intellectual property
1. All content, including but not limited to logos, stylized representations, static images, dynamic images, graphic images, commercial symbols, text content and/or multimedia content presented on the Website are the exclusive intellectual property of Chaos, all rights obtained directly or indirectly (through licenses of use and/or publication) being reserved to Chaos.
2. Any content to which a Chaos User has and/or obtains access by any means, is subject to these Terms and Conditions.
3. The Chaos User is not allowed to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any content in any context other than the original one intended by the Company, include any content outside the Website, remove the signs signifying the Company's copyright on the content as well as participate in the transfer, sale, distribution of materials made by reproducing, modifying or displaying the content, without the express and prior consent of the Company in this regard.
4. The User may copy, transfer and/or use the content only for personal or non-commercial purposes, only if they do not conflict with the above provisions.
5. No content transmitted to a Chaos User, through any means of communication (electronic, etc.) or acquired by the same by accessing, visiting and/or viewing does not constitute a contractual obligation on the part of the Company and/or the employees/representatives of the Company that mediated the transfer of content, if any, towards that Content.
6. Any use of the Content for purposes other than those expressly permitted by these Terms and Conditions is prohibited.
7. Any copyright infringement can be reported to the e-mail address displayed on this website.
VI. Chaos' Online Sales Policy
1. Chaos may publish on the Website information about products, services and/or promotions practiced by it, within a certain period and within the limit of the available stock.
2. The products purchased through the online service are intended exclusively for the personal use of the Buyer, with the express specification that the purchased products may not be marketed in any form.
3. CHAOS may limit the ability to purchase products or services available on the Website at any given time, to one or more Buyers.
4. The communication with the Seller can be made through direct interaction with the Seller or through the addresses mentioned in the "contact" section of the Website. The Seller has the freedom to manage the information received without having to provide justifications for it.
5. The access for the purpose of placing an Order is allowed to any User/Buyer. For justified reasons, Chaos reserves the right to restrict the User/Buyer's access in order to place an Order and/or to some of the accepted payment methods, if it considers that based on the conduct or activity of the User/Buyer on the Website, his/her actions could prejudice Chaos in any way. In any of these cases, the User/Buyer may contact Chaos, in order to be informed of the reasons that led to the application of the aforementioned measures.
VII. Order
1. The Buyer may place Orders on the Website, by adding the desired Goods and/or Services to the shopping cart, and then complete the Order by making the payment by one of the expressly indicated methods. Once added to the shopping cart, a Good and/or Service is available for purchase to the extent that there is stock available for it. The addition of a Good/Service to the shopping cart, in the absence of completion of the Order, does not entail the registration of an order, implicitly neither the automatic reservation of the Good/Service.
2. By filling in the order form and completing the order, the Buyer agrees that all the data provided by the same, necessary for the purchase process, are correct, complete and true on the date of placing the order.
3. By completing the Order, the Buyer consents that the Seller may contact him/her, by any means available/agreed by the Seller, in any situation in which it is necessary to contact the Buyer.
4. The moment of conclusion of the distance contract is the moment of confirmation, by e-mail, by Chaos of the acceptance of the order submitted by the Buyer. A confirmed order becomes a Distance Contract, according to Government Emergency Ordinance no. 34/2014.
5. Chaos may cancel the Order placed by the Buyer, following a prior notice to the Buyer, without any subsequent obligation of either party to the other or without either party being able to claim damages from the other in the following cases:
a) non-acceptance by the Buyer's card issuing bank, of the transaction, in the case of online payment;
b) invalidation of the transaction by the card processor, in the case of online payment;
c) the data provided by the Buyer on the Website are incomplete and/or incorrect;
d) when immediately after placing the order, the Buyer realized that the ordered product is not in stock and the Buyer does not confirm the new term communicated by Chaos, or the stock cannot be replenished.
e) the activity of the User/Buyer on the website can and/or produces damages of any kind to Chaos;
6. In the event that a Good and/or Service ordered by the Buyer cannot be delivered by the Seller, the latter shall inform the Buyer of this fact and shall return to the Buyer's account the value of the Good and/or Service, within a maximum of 7 (seven) days from the date on which the Seller became aware of this fact or from the date on which the Buyer expressly manifested its intention to terminate the Contract.
7. The Buyer has the right to withdraw from the Contract, respectively to return a Good or to cancel a Service, within 14 calendar days, without invoking any reason and without incurring any costs other than those provided by law, namely:
a) additional delivery costs, if the Buyer has explicitly chosen a type of delivery other than the standard delivery offered by the Company;
b) direct costs related to the return of the products for the Buyers to whom the delivery was made to an address outside the territory of Romania.
8. The withdrawal period will expire within 14 days calculated from:
a) the date on which the Buyer, or a third party other than the carrier and which is indicated by the Buyer, takes physical possession of the products; or
b) if the Buyer orders multiple products through a single order that will be delivered separately, the day on which the Buyer or a third party, other than the carrier and which is indicated by the Buyer, takes physical possession of the last product;
VIII. Return of products
1. If the Buyer decides to withdraw from the Contract, he will inform Chaos of his/her decision to withdraw by means of an information sent by e-mail to the e-mail address contact@chaosparfums.ro. The information shall include sufficient information to identify the order and the products for which the Buyer exercises the right of withdrawal, as well as the bank account to which the Buyer requests the refund of the amounts paid. The Buyer will be able to use the return form within the online store, which he/she will send to the e-mail address: contact@chaosparfums.ro.
2. The Chaos Buyer may return the products purchased through a Contract, in the following situations:
a. The parcels are severely damaged;
b. The products have been delivered / invoiced wrongly;
c. The products have manufacturing defects.
The product can be returned only if it is in perfect condition, i.e. it does not show any signs of wear or consumption, it is unopened or sealed.
3. If the Buyer requests the withdrawal from the Contract within the legal term of withdrawal from the contract, he/she must also return any gifts that accompanied the respective product, in perfect condition, without traces of wear or consumption, to be unopened, respectively sealed.
4. Chaos will refund all amounts it has received as payment from the Buyer without undue delay and, in any case, no later than 14 days from the date on which it is informed on the decision of withdrawal from the contract. Chaos may postpone the return of the amounts to the Buyer until the date on which Chaos receives the products.
5. Chaos will bear the direct cost of returning the products for which the Buyer exercises its right of withdrawal for buyers who return from any address on the territory of Romania and opt for it to be made through partner express courier companies, as a result of the organization of the return procedure by Chaos.
6. The buyer will bear the cost of returning the products if the return is made from an address outside Romania.
7. The amount will be returned as follows:
a) for Orders paid by bank card - by refund to the bank account sent by the buyer in the declaration of withdrawal from the contract;
b) for Orders paid cash on delivery - by returning the value of the product to the bank account sent by the buyer in the declaration of withdrawal from the contract;
8. The buyer is responsible for diminishing the value of the returned products resulting from incorrect handling of the products that could cause deterioration in the nature, qualities and use of the products.
9. The following are exempt from the right of withdrawal from the contract:
a) products that have been unsealed after delivery/purchase, the products are considered unsealed if the sealing film shows tears or traces of opening. These products cannot be remarketed for reasons of hygiene or health protection.
b) products that show physical changes, bumps, scratches, mechanical shocks, etc. In the case of the above-mentioned products, the Company will not give effect to the right of withdrawal, and the Buyer will bear any costs related to the return of these products to the Buyer.
IX. Invoicing - Payment
1. The prices of the Goods and Services displayed on the www.chaosparfums.com website include VAT according to the legislation in force.
2. The price, payment method and payment term are specified in each Order. The Seller will issue to the Buyer an invoice for the Goods and Services delivered, the Buyer's obligation being to provide all the information necessary for the issuance of the invoice in accordance with the legislation in force.
3. The Seller shall send to the Buyer the invoice related to the Order containing Goods and/or Services sold by Chaos, as well as for any other payments related to the Order in electronic format by electronic mail to the e-mail address mentioned by the Buyer.
4. In the case of online payments, the Seller is not/cannot be held responsible for any other additional costs incurred by the Buyer, including but not limited to currency conversion fees applied by the bank issuing its card, if the currency of its issuance differs from RON. The responsibility for this action lies solely with the Buyer.
4. CHAOS PERFUMES SRL will provide the following payment methods:
a) Online payment by card
1. Online payment with your personal card can be made in complete security.
2. Regardless of the currency you have in your account, transactions are made in RON, at your bank's exchange rate.
4. The processing of card data is done exclusively through Shopify Payments.
5. Chaos does not request or store any details regarding your card.
b) Cash on Delivery
1. Cash on delivery payment can only be made by buyers who request delivery on the territory of Romania. For clarity, buyers who request delivery to an address outside Romania can make the payment exclusively online, by card.
X. Delivery of products. Transportation
1. The products sold by Chaos will be sent to the Buyer through a partner transport/courier company.
2. The delivery details of the products including but not limited to the time necessary for delivery do not constitute a contractual obligation on the part of the Company, without either party being able to claim damages from the other, if either party may be or is prejudiced in any way as a result of their breach. Orders will be processed and delivered within the limit of the available stock. Chaos will process and ship the ordered products within a maximum of 3 working days, from the date of order confirmation by e-mail sent to the Buyer.
3. Chaos will ensure that the products are properly packaged before handing them over to the courier or the Buyer.
4. Chaos will deliver the Goods only within the territory of the European Union.
5. The delivery service is also available free of charge in European Union countries.
6. Chaos may disclose to the courier company a series of personal data of the Buyer necessary for the purpose of providing delivery services for the products ordered by the Buyer.
7. The transfer of ownership of the purchased products and the contractual risk is transferred to the Buyer from the moment of delivery of the products to the Buyer, subject to full payment of the ordered products and delivery fees.
XI. Quality and Guarantees
1. Each product sold by the Company benefits from a guarantee of conformity according to the provisions of GEO 140/2021.
2. In accordance with the legal provisions, the User may request, in case of lack of conformity, the repair, replacement of the product within the limit of the available stock, or the return of its value.
3. The Guarantor-Seller reserves the right to choose which is the best way to eliminate the defects among the options specified above.
4. The condition for receiving a new product or refunding the price is the prior return to the Guarantor of the defective product, with the cost of the return covered by the Guarantor. The returned product must be properly secured.
5. If the Company is unable to perform the contract because the product is not available, it will inform the Buyer of this unavailability, on the date on which the Company becomes aware of this case. In the event that the product has already been paid for by the Buyer, the amounts paid will be refunded by the Company within a maximum of 14 calendar days, according to the applicable legislation on distance contracts.
XII. Exclusion of liability
1. Chaos shall be liable only in the event of intentional or grossly negligent violation of the Terms and Conditions of this regulation. In all cases, liability to the Buyer for any loss or damage that occurs in connection with an order is limited to the total price of that order.
2. To the extent that due to an error, the price of a product has been entered incorrectly on the store's website, Chaos is not obliged to supply the selected products at a wrong price. In this case, Chaos is obliged to inform the Buyer.
3. Chaos is not responsible for any claims that may arise as a result of erroneous, inaccurate or incomplete, unreal information provided by the User.
4. All information used to describe the products available on the website that hosts the online store (including, but not limited to, images, presentations) does not represent a contractual obligation on the part of Chaos and is used exclusively for informational purposes and for presentation purposes.
XIII. Protection of personal data
1. By registering for an account, the User agrees to provide the Store Operator with his/her personal data necessary for the successful completion of the purchase process of the products in the store. Personal data will be used to identify the User, to provide access to the various products and services available.
2. The User guarantees that the personal data provided is true and accurate and agrees to report in a timely manner any change, modification, update of personal data.
3. Chaos undertakes to respect the confidentiality of the information provided by the User and undertakes not to disclose, provide, communicate this information to third parties, except for Chaos' service partners, to whom the transmission of data is necessary in order to complete the order process (including the postal service, courier service).
4. Chaos has implemented the GDPR as it emerges from the Privacy Policy that you can access at the following link. By accessing the services of the online store, the User gives his/her express consent to the processing of his/her data according to the Policy and for the purpose of executing the Contract.
5. Chaos ensures that its own employees also respect the confidentiality of the information provided by the Buyer.
The entire privacy policy can be found here.
XIV. Communication
1. The User declares that he/she agrees with the communication method by which Chaos conducts its commercial operations, respectively by e-mail.
2. Any verbal conversation will not produce effects as long as it is not confirmed in a written manner.
XV. Force majeure
1. None of the parties to the sale-purchase contract shall be liable for the non-fulfillment of the obligations arising from this Regulation if the non-performance is due to a case of force majeure as defined in Art. 1351 paragraph (2) Civil code, with the obligation to notify the other party in any way, within 15 (fifteen) days from the occurrence of the event.
2. The party or the legal representative of the party invoking the above-mentioned event is exempt from this obligation only if the event prevents the party from carrying it out.
XVI. Disputes and complaints. Applicable law
1. Any disputes between Chaos and the User arising from the non-compliance with these regulations will be resolved amicably between the parties.
2. For claims or complaints related to the purchased Good and/or Service, the Buyers have at their disposal at any time the possibility of submitting the respective complaint through the contact form available on the Website or at the e-mail address contact@chaosparfums.ro. The maximum term for solving the complaints or claims by the Seller is 30 calendar days from the date of their receipt.
3. If the settlement of any disputes is not possible amicably, they will be solved by the competent courts in the city of Oradea.
4. These terms and conditions are subject to the Romanian legislation in force.
XVII. Final Clauses
1. Chaos reserves the right to complete and modify any information on the Website.
2. By creating and using the Account, the User/Buyer assumes responsibility for maintaining the confidentiality of the Account data (username and password) and for managing the access to the Account, and, to the extent permitted by the applicable law, is responsible for the activity carried out through his/her Account.
3. By creating the Account and/or using the Content and/or placing Orders, the User/Buyer expressly and unequivocally accepts the Terms and Conditions of the Website in the latest updated version that is communicated within the Website, existing on the date of creating the Account and/or using the Content and/or on the date of placing the Order.
4. The Seller reserves the right to update and modify the Terms and Conditions of the Website from time to time to reflect any changes in the way and conditions of operation of the Website or any changes of the legal requirements. The document is enforceable against the Users/Buyers from the moment of its display on the Website. In the event of any such change, we will post the modified version of the Document on the Website, which is why we ask you to regularly check the contents of this Document.
5. If any provision of this Regulation is invalid, voidable or otherwise ineffective, it shall not affect the validity and enforceability of the remaining terms and conditions.