Refund policy

VIII. Return of products

 

1.  If the Buyer decides to withdraw from the Contract, he will inform Chaos of his/her decision to withdraw by means of an information sent by e-mail to the e-mail address contact@chaosparfums.ro. The information shall include sufficient information to identify the order and the products for which the Buyer exercises the right of withdrawal, as well as the bank account to which the Buyer requests the refund of the amounts paid.

 

2.    The Chaos Buyer may return the products purchased through a Contract, in the following situations:

 

a. The parcels are severely damaged;

 

b.  The products have been delivered / invoiced wrongly;

 

c. The products have manufacturing defects.

 

The product can be returned only if it is in perfect condition, i.e. it does not show any signs of wear or consumption, it is unopened or sealed.

 

3.  If the Buyer requests the withdrawal from the Contract within the legal term of withdrawal from the contract, he/she must also return any gifts that accompanied the respective product, in perfect condition, without traces of wear or consumption, to be unopened, respectively sealed.

 

4. Chaos will refund all amounts it has received as payment from the Buyer without undue delay and, in any case, no later than 14 days from the date on which it is informed on the decision of withdrawal from the contract. Chaos may postpone the return of the amounts to the Buyer until the date on which Chaos receives the products.

 

5.  Chaos will bear the direct cost of returning the products for which the Buyer exercises its right of withdrawal for buyers who return from any address on the territory of Romania and opt for it to be made through partner express courier companies, as a result of the organization of the return procedure by Chaos.

 

6.  The buyer will bear the cost of returning the products if the return is made from an address outside Romania.

 

7.  The amount will be returned as follows:

 

a)     for Orders paid by bank card - by refund to the bank account sent by the buyer in the declaration of withdrawal from the contract;

 

b)     for Orders paid cash on delivery - by returning the value of the product to the bank account sent by the buyer in the declaration of withdrawal from the contract;

 

8.   The buyer is responsible for diminishing the value of the returned products resulting from incorrect handling of the products that could cause deterioration in the nature, qualities and use of the products.

 

9.  The following are exempt from the right of withdrawal from the contract:

 

a)   products that have been unsealed after delivery/purchase, the products are considered unsealed if the sealing film shows tears or traces of opening. These products cannot be remarketed for reasons of hygiene or health protection.

 

b)   products that show physical changes, bumps, scratches, mechanical shocks, etc. In the case of the above-mentioned products, the Company will not give effect to the right of withdrawal, and the Buyer will bear any costs related to the return of these products to the Buyer.