Privacy policy

CHAOS

Privacy Policy

I. General Information

The confidentiality of your personal data is one of the main concerns of CHAOS PERFUMES S.R.L., with its registered office at Oradea, 29B Gheorghe Doja Street, Bihor County, registered with the Trade Register Office attached to the Bihor County Court under no. J5/792/2023, tax identification number 47860435, phone no. +40259.890.555, e-mail address: contact@chaosparfums.com (hereinafter referred to as the Company), as the data controller.

This document is intended to inform you about the processing of your personal data in the context of using the www.chaosparfums.com website (hereinafter referred to as the Website), owned and managed by CHAOS PERFUMES S.R.L.

We consider the protection of personal data a fundamental right. Therefore, we dedicate all necessary resources and efforts to process your data in full compliance with Regulation (EU) 2016/679 (General Data Protection Regulation or GDPR), as well as any other applicable legislation in Romania.

II. Categories of Personal Data Processed

II.1. For Customers of the Website

The Company will process personal data such as:

  • Name and surname
  • Telephone number
  • E-mail address
  • Billing and delivery addresses
  • Identity card data and personal identification number
  • Other data provided during account creation, order placement, or any interaction with the Website.

II.2. Automatically Collected Data

Our system collects anonymous information about your usage of the Website, such as:

  • IP address
  • Operating system
  • Browser software
  • Account usage patterns (via cookies).

More details about cookies can be found in our Cookie Policy.

II.3. For Visitors to the Website

The Company processes personal data you provide while using the Website, such as:

  • Newsletter subscriptions
  • Contact forms (e.g., questions, complaints).

III. Purposes and Grounds of Processing

III.1. For Customers

  1. Contractual Performance

    • Account creation and management
    • Order processing (validation, dispatch, invoicing)
    • Handling order cancellations, returns, and reimbursements
    • Providing customer support.

    Legal Basis: The contract between you and CHAOS PERFUMES S.R.L.
    Note: Refusal to provide data may result in the inability to fulfill contractual obligations.

  2. Legal Obligations

    • Compliance with tax, archiving, and legal requirements.
      Legal Basis: Legal obligations.
      Note: Refusal to provide data may prevent the Company from fulfilling its legal obligations.

  3. Marketing Activities

    • Sending newsletters and promotional content via e-mail.
      Legal Basis: Your consent (provided during account creation or via your account settings).
      Note: Refusal to provide consent will not affect your ability to use other services.

  4. Website Improvement

    • Analysis of user behavior/preferences to enhance user experience.
      Legal Basis: Legitimate interest.
      Note: Refusal to provide data for this purpose will not affect your rights.

III.2. For Visitors

  1. Marketing Activities

    • Sending promotional content via e-mail.
      Legal Basis: Your consent (provided via the newsletter subscription form).

  2. Traffic Monitoring and Experience Improvement

    • Resolving complaints or technical issues.
      Legal Basis: Legitimate interest.

IV. Duration of Data Processing

  • Customers: Data will be processed throughout the contractual relationship and as required by legal obligations (e.g., retention of financial records for 10 years).
  • Marketing Consent: If you withdraw consent, processing will cease for marketing purposes, but certain data may still be retained for legal or legitimate purposes.

V. Disclosure of Personal Data

The Company may disclose your data to:

  • Delivery/courier service providers
  • Payment processors
  • Marketing service providers (e.g., email campaigns)
  • Cloud communication platform providers
  • Public authorities when legally required.

Disclosure examples include:

  • Website maintenance
  • Prize fulfillment for promotional campaigns
  • Data analysis and research.

VI. Transfer of Personal Data

Personal data may be transferred to countries within the European Union.

VII. Your Rights

Under applicable data protection laws, you have the following rights:

  1. Right to Information: Access details about how your data is processed.
  2. Right to Access: Obtain confirmation of data processing and access processing details.
  3. Right to Rectification: Request correction of inaccurate or incomplete data.
  4. Right to Erasure: Request data deletion if:
    • Data is no longer necessary
    • Consent is withdrawn
    • Data is unlawfully processed.
  5. Right to Restrict Processing: Limit processing under specific conditions (e.g., disputes over data accuracy).
  6. Right to Data Portability: Request your data in a readable format or transfer it to another controller.
  7. Right to Object: Object to data processing for legitimate interests or direct marketing purposes.
  8. Right to Not Be Subject to Automated Decisions: Request manual review of decisions affecting you.
  9. Right to File a Complaint: Contact the National Supervisory Authority for Personal Data Processing.

For inquiries or to exercise your rights, contact us at contact@chaosparfums.com.

For additional details, visit us at 29B Gheorghe Doja Street, Oradea, Romania, or the National Supervisory Authority for Personal Data Processing, www.dataprotection.ro.

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29 October 2024